Job Description
Position: Phone Line Resource Specialist
Program Description: Eden I&R's 2-1-1 & Community Housing And Information Network (CHAIN)
Program, an information and referral service for low-cost housing and services, provides assessment of need and social service information and referral services for callers 24 hours a day, 7 days a week.
Position Description: Under the direct supervision of the 2-1-1 & Community Programs Manager, the Phone Line Resource Specialist will answer callers’ questions and concerns over the phone.
Duties Include:
· Assess callers' needs, provide appropriate referrals to housing and services, and advocate for callers in complex and emergency situations
· Provide thorough assessment and follow-up with each caller
· Locate and collect information on agencies and services that would be useful to callers; include developing contacts at agencies for the purpose of networking and obtaining services and clients
· Assist with outreach to potential clients by attending community events and preparing materials such as newsletters, flyers and cards
· Perform other duties as determined by the 2-1-1 & Community Programs Manager
· Work towards Alliance of Information and Referral Systems Certification
Position Requirements:
· At least one year of work experience in case management or advocacy or customer service positions or a BA or equivalent work experience
· Excellent time management and organizational skills
· Bilingual in Spanish and English preferred; excellent oral and written communication skills
· Ability to handle clients in crisis and deal with crisis management
· Good computer skills; familiarity with database programs desirable
· Ability to work flexible hours, including evenings and weekends
Compensation: $27,560 per year; benefits
Letter /Resume to: Human Resources Administrator
Eden I&R, Inc.
570 B Street
Hayward, CA 94541
Email: Jobs@edenir.org
Eden I&R, Inc. is conveniently located one block from the Hayward BART station.
06/08